For Every Team Member
Employee Guide

Your
Team
Hub

Everything you need to know about logging in, clocking in, requesting time off, and staying connected — all in one place.

hub.swiftcoffee.com
Swift Coffee
Lancaster, Penna. Est. 2016
hub.swiftcoffee.com

This is your home base.

Swift Team Hub is where your work life at Swift lives. Clock in, check your hours, request a day off, read company updates, send feedback — it's all here, on your phone or any computer, no app required. One PIN, and you're in.

Website
hub.swiftcoffee.com
Works in any browser
Login
Your PIN
4–8 digits, set at onboarding
Forgot PIN?
Ask your manager
They can reset it in seconds
Time off requests
Home screen
"Request time off" button
Missed clock-out?
Submit a correction
Clock tab → Correct an entry
Questions?
Use Feedback
Anonymous if you prefer

What the Hub looks like day to day

Here's how the Hub fits into a regular shift — from the moment you arrive to the moment you leave.

Arriving

Clock in

Go to hub.swiftcoffee.com, enter your PIN, and tap Clock. Hit "Clock In." That's it — your shift starts recording. You'll see your clock-in time confirmed on screen.

During your shift

Check anything you need

Need to see how much PTO you have? Check the Home screen. Have a question for leadership? Drop it in Feedback. A new policy went up? You'll see it in Memos with a read notification if your acknowledgment is needed.

On break

Log your break (if applicable)

If your position tracks break time, go to Clock and tap "Start Break" when you step away, then "End Break" when you return. Your total break minutes are recorded automatically.

End of shift

Clock out

Back to Clock, tap "Clock Out." Your total hours for the shift show immediately. If you ever forget, you can submit a correction with the actual time and a brief reason — your manager will be notified to review it.

Any time

Play SwiftRun, SwiftWords, or SwiftSnake

The Arcade tab is always open. Beat your high score. Challenge a coworker. Leaderboards are live for the whole team.

Your eight tools, one place

Every tab in the Hub was built around something you actually need at work.

Clock

Your time card, digitally. Clock in, start a break, end a break, clock out. If you ever make a mistake, you can submit a correction and explain what happened — everything is logged and nothing gets deleted.

Time Off

See your PTO and UTO balances on the Home screen any time. Submit a request by choosing your type, picking dates, adding an optional note, and tapping Send. You'll get an email when your manager responds.

Memos

Company announcements and updates from leadership, all in one feed. Some memos ask for your acknowledgment — tapping "I've read this" keeps a record that you've seen it, which matters for policy updates.

Documents

Company policies, safety guides, and HR forms — all stored here. If a document requires your signature or acknowledgment, you can do it right here, and the date is automatically recorded.

Feedback

Your voice matters here. Share a suggestion, raise a concern, give a shoutout to a coworker, or ask a question — you can even do it anonymously. Owner Direct messages go only to Nate and Eric, no one else.

Benefits

Everything Swift offers — health coverage, the Zion Health Plan, and any other perks — listed in one spot with descriptions and links. No more wondering who to call or where to look.

My Profile

Your name, preferred name, photo, department, emergency contacts, and employment details — all in one card. Keep your photo current so your teammates and managers know who's who.

Arcade

Three Swift-themed games, a shared leaderboard, and a place to cheer on your coworkers. SwiftRun, SwiftWords, and SwiftSnake — all right in the Hub, no download needed.

How to do the things you'll actually need

1

Log in for the first time

Go to hub.swiftcoffee.com in any browser — Chrome, Safari, Firefox, it doesn't matter. You'll see a PIN keypad. Enter the PIN you created during onboarding and tap the checkmark. If you're on your personal phone, bookmark the page or save it to your home screen for one-tap access next time.

2

Clock in at the start of your shift

From the home screen, tap the Clock tab at the top. You'll see a "Clock In" button. Tap it. Your shift start time is recorded immediately. The Home screen will update to show you're on the clock.

3

Request time off

On the Home screen, tap "Request time off," or navigate to the Time Off section. Choose your type (PTO, UTO, or Sick), select your start and end dates, add an optional note to your manager, and tap Submit. Your manager gets an email right away. You'll receive a confirmation email once they approve or deny — with any notes they added.

4

Fix a missed or wrong clock entry

Go to Clock and look for "Correct an entry" or tap the entry you need to fix. Enter the correct clock-in and clock-out times, type a brief reason (e.g. "Forgot to clock out at end of shift"), and submit. Your manager will see a notification to review the correction. Your original entry is always preserved — nothing is erased.

5

Acknowledge a memo or policy document

When leadership posts something that needs your acknowledgment, you'll see a notification dot on the Memos or Documents tab. Open the item, read it, and tap "Acknowledge" or "I've read this" at the bottom. The date and time of your acknowledgment are saved automatically.

6

Send feedback or a message to ownership

Go to the Feedback tab. Choose a category: General, Suggestion, Concern, Recognition, Question, or Owner Direct. Type your message. If you want to stay anonymous, check the anonymous option before sending — your name won't be attached. Owner Direct messages are seen only by Nate and Eric, not by managers or admins.

7

Update your profile photo

Go to My Profile, tap the photo area, and choose an image from your phone or computer. Your photo shows up on the team roster and next to your timesheet entries. Keep it a clear, current photo of your face — managers use it to verify who's who on the schedule.

Things people often ask

I forgot my PIN. What do I do?
Ask any manager or admin. They can open the Roster in the Manager panel, find your name, and set a new PIN for you in about a minute. You'll be able to log in right away with the new one.
Can I use the Hub on my phone?
Yes — it's designed for phones. Open hub.swiftcoffee.com in Safari or Chrome, and it works just like an app. On iPhone, tap the Share button → "Add to Home Screen" to get a shortcut that launches like an app. On Android, tap the browser menu → "Add to Home Screen."
What if I clocked in but the Hub shows the wrong time?
Submit a correction. Go to Clock, find the entry, tap "Correct an entry," enter the right times, and add a brief note explaining what happened. Your manager reviews all corrections and will confirm or adjust accordingly.
How do I know how much PTO I have?
Your PTO and UTO balances are shown in hours on the Home screen as soon as you log in. If your balances look wrong or haven't been set yet, let your manager know — they can update them from the Manager panel.
Is my feedback really anonymous?
Yes. When you check the anonymous option before submitting feedback, your name is not stored with the message. Managers and admins see only the message content and category — not who sent it. Owner Direct messages are an exception in that they bypass managers entirely, going only to Nate and Eric.
What's the Hub available in?
English and Spanish. If you'd like to switch your language preference, let a manager know and they can update it on your account.
I didn't get a response to my time-off request. What do I do?
Your manager receives an email when you submit, but they review and respond from the Hub. If a few days have passed with no reply, follow up with your manager directly. You can also see the current status of your request in the Time Off section.

Tips to get the most out of it

📌

Bookmark it on your home screen

hub.swiftcoffee.com loads fast, but adding it to your home screen means you tap one icon and you're straight to the PIN screen. Takes 10 seconds to set up, saves you time every single shift.

Clock out before you leave the building

Corrections work, but clocking out on time keeps your record clean and means your manager doesn't have to review flagged entries. Set a reminder on your phone if it helps.

📋

Read memos when you see the dot

The notification dot on Memos means something new has been posted — sometimes it needs your acknowledgment. Clearing it keeps your record complete and makes sure you're not missing something important.

🗓️

Submit time-off requests early

The earlier you request, the easier it is for scheduling. Your balances update in real time after a request is approved, so you'll always know what's left.

🏆

Check the Arcade leaderboard

High scores are shared with the whole team. SwiftRun, SwiftWords, and SwiftSnake each have their own board — bragging rights are entirely valid here.

The Arcade

Three games, one leaderboard, zero downloads. The Arcade is built right into the Hub — just tap the Arcade tab whenever you need a few minutes to decompress.

Endless runner
SWIFT Run
Jump obstacles and collect SWIFT letters to rack up a score multiplier. The Swift Coffee Mainstay Blend pouch is your character.
Word puzzle
SWIFT Words
All words are coffee-related. Guess the word before you run out of attempts.
Classic snake
SWIFT Snake
The classic, Swift-styled. Grow your snake, don't hit the walls. React or lose.
Swift Team Hub wasn't built because we needed another tool. It was built because we wanted a single, honest place where every person on this team, from their first day to their hundredth shift, feels organized, informed, and heard. It's to empower our leaders to help empower our team. — Nate & Eric, Swift Coffee